Shipping policy

Order Processing All orders are processed and dispatched from our fulfillment centers within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped containing your tracking number.

Estimated Shipping Times Because we utilize global fulfillment to offer premium products at competitive prices, please allow 7 to 15 business days for standard international and domestic delivery after your order has been processed. While we strive to deliver products within our estimated timeframes, shipping delays may occur due to carrier logistics, customs, or other factors outside our control.

Order Tracking Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow 48 hours for the tracking portal to update with active transit information.

Incorrect Addresses ApexGloss is not responsible for orders shipped to incorrect addresses provided by the customer. Please verify your shipping address at checkout. If an order is returned to us due to an incorrect address, the customer will be responsible for the reshipment cost.

Customs, Duties, and Taxes ApexGloss is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).